RESTORE PRODUCTS WILL BE CLOSED FROM 12 SEPTEMBER 2024 UNTIL 18 OCTOBER 2024 - ANY ORDERS PLACED WITHIN THIS PERIOD WILL BE ATTENDED TO DURING WEEK COMMENCING 21 OCTOBER. OUR APOLOGIES FOR ANY INCONVENIENCE CAUSED.

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

Restore Products is a trading name owned by Michael Hyman. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Restore Products may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd April 2018.

WHAT WE COLLECT

We may collect the following information:

  • name and contact information including email address
  • demographic information such as postcode, preferences and interests

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service and, in particular, for the following reasons:

  • Internal record keeping.  We are required to keep some records for a longer period of time to meet our legal obligations.
  • To answer your questions or provide you with information you have requested.
  • We may use the information to improve our products and services

DISCLOSING YOUR DATA

We do not share your data with any third parties, other than is required to fulfil an order or answer a query.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Examples of how we use these cookies include:

Remembering which products you have placed in your shopping basket. Remembering that you are logged in to our website. Remembering information that you have entered into forms on our website (so that you don’t have to re-enter this information if you use your browser’s “back” and “forward” buttons to navigate through a form).  Monitoring and providing statistics on how our website is used.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. Under new GDP regulations coming into action in May 2018, the burden should no longer be on you to opt-out of marketing.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at products@textilerestoration.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. If you would like a copy of the information held on you please email us at the above address. We will provide you with all the information we hold on you and will wipe it from our records if you wish.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CHANGES TO OUR PRIVACY POLICY

We keep our Privacy Policy under regular review and if we change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect and how we use it. This policy was last updated in January 2020.

Contact

Restore Products
E: products@textilerestoration.co.uk
T: +44 (0)161 928 0020
2 Talbot Road, Bowdon, Altrincham, Cheshire  WA14 3JD